As an official partner of the Indiana Pacers, we’re proud to bring Gainbridge Fieldhouse Free WiFi to every fan in the arena. Thanks to our partnership, attendees at basketball games, concerts, and major events enjoy Xiber’s high-speed, symmetrical internet.

From live streams and social sharing to mobile ticketing and in-arena engagement, fans stay connected when it matters most. From courtside to the concourse, we’re not just powering buildings, we’re elevating the digital experience for every live event.

Xiber Internet is built for how people use the internet today: gaming, working, creating, and everything in between. You get:

• Fast, symmetrical upload and download speeds.
• Reliable connections that keep up with your day, whether at home or for business.
• Real human support from our friendly Xperts. No bots, no runaround.
• A fun, approachable brand led by Xander the Cheetah, keeping things fast and relatable.

Latency (or ping) measures how quickly your internet sends a request and gets a response. Even with high download speeds, high latency can make your connection feel sluggish.

Xiber’s cleaner, more direct network keeps latency low (often just a few milliseconds) so everything feels faster, smoother, and more responsive.

These are just different ways your internet travels to reach you:

• Fiber: Super-thin glass lines that send data as light...Extremely fast.
• Fixed Wireless: A secure wireless link from nearby towers to your building. Fast and flexible.
• Broadband: Traditional internet over cable or phone lines (the type most people are familiar with).

Xiber Advantage: We combine fiber and fixed wireless to give you the fastest, most reliable connection possible for your home or business.

Bandwidth is the amount of space your internet has to move data. Think of it like a multi-lane road—the more lanes, the more smoothly traffic flows. Higher bandwidth lets more devices stream, game, work, or browse simultaneously without slowing each other down.

Symmetrical internet gives you the same upload and download speeds. Instead of being fast one way and slow the other, both directions move at the same pace. This results in smoother video calls, quicker uploads, cleaner streaming, and better overall performance.

Internet speed is usually measured in bits per second (Kbps, Mbps, Gbps). Some apps report speeds in bytes per second (Kb/s, Mb/s, Gb/s). Since 8 bits = 1 byte, an 8 Mbps download would appear as 1 MB/s in those apps.

Xiber advertises and reports speeds in Mbps and Gbps, and we’ll use the same terms when supporting you.

Most residential internet connections use dynamic IP addresses, which change over time. This usually doesn’t affect your service, though some websites might misidentify your location.

Business internet typically uses a static IP, which never changes. This ensures servers and clients can communicate reliably without needing configuration updates for new IP addresses.

Xiber residential routers are designed to keep your home network safe and secure. Sometimes this can cause your console (Xbox, PlayStation, or Switch) to show a Strict NAT, which may limit your ability to join or host games with certain players.

An Open NAT can improve matchmaking but is less secure, as it allows more open access to your network.

If your Strict NAT is affecting online gaming, contact Xiber support. Be sure to include your console’s IP address and model so our network team can help adjust your NAT settings and set up port forwarding, if needed.

To get the most accurate results, follow these steps:

1. Connect your device properly: Preferably via Ethernet (hardwired), then 5 GHz WiFi, and lastly 2.4 GHz WiFi.
2. Disable VPNs: Disconnect from any VPN services. For iPhone or iPad users, turn off iCloud Private Relay: Settings > [Your Name] > iCloud > Private Relay > Turn Off Private Relay.
3. Pause other activity: Stop all streaming and downloads (Netflix, Hulu, YouTube, Steam, etc.) on your network.
4. Run the test: Open a browser and visit speedtest.net. Make sure to select Xiber as your target server, then perform the speed test.

Tip: Wireless speeds may be lower than wired speeds due to distance, interference, and the number of devices connected.

It comes down to how much speed you need. 10 Gb internet delivers double the power of 5 Gb which is ideal for large households, creators, gamers, or anyone using many devices at once. 5 Gb is already extremely fast, while 10 Gb gives extra headroom for heavy activity and future upgrades.

Xiber can help you design the ideal network for your business to distribute our fast, reliable internet. We can also provide the necessary equipment and manage it for you, so your team stays connected without the hassle.

Yes. Fixed wireless internet uses the same level of encryption and security as wired copper or fiber-optic connections, keeping your data safe.

Yes. Xiber provides business internet and hosted voice solutions designed to keep your team connected and productive. With fast, symmetrical speeds, reliable phone service, and real human support, we make it easy to run your business without worrying about your network.

Absolutely. Xiber provides enterprise-level internet with scalable bandwidth, dedicated connectivity, advanced network design, and 24/7 monitoring to meet the needs of large organizations, campuses, and multi-location businesses.

Absolutely! Multi-family communities are a core part of what we do. Xiber currently serves over 20,000 units across more than 50 communities in over a dozen states.

Residents today expect fast, reliable internet everywhere—from their apartments to the pool, lobby, gym, and common areas. Many also want pre-installed Wi-Fi, making connectivity a major selling point for your building.

Our services include:

• High-speed internet for every unit
• Managed Wi-Fi and network monitoring
• Common area and leasing office internet
• Xiber TV, DIRECTV streaming, and DISH Network TV
• Home automation solutions
• 24/7 support from our friendly Xperts

For pricing or more information, visit our Contact Us page or use our chat to speak directly with an Xpert.